Terms & Conditions

It is important to take note of our terms and conditions (TnCs) carefully.

THESE TERMS AND CONDITIONS APPLY TO ANY CUSTOMER WHO ACCESSES AND USES THIS WEBSITE AND THE SERVICES PROVIDED BY SW2U (WIN2U). BY ACCESSING ANY PAGE OF THIS WEBSITE AND/OR USING THE SERVICES, THE CUSTOMER AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS WITHOUT LIMITATION OR QUALIFICATION.

IF THE CUSTOMER DOES NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE IMMEDIATELY STOP ACCESSING THIS WEBSITE AND USING THE SERVICES.

Applicability of these Terms and Conditions

By ticking the “Agree” box and continuing to use the website, opening an account, or placing a bet with the Company, the Customer confirms acceptance of these terms and conditions. The Customer also agrees to be bound by the Company’s rules, regulations, and privacy policy, which are incorporated into these terms by reference. In the event of any inconsistency between these terms and any referenced documents, these terms shall take precedence.
The Company reserves the right to modify these terms and conditions, rules, regulations, and privacy policy at any time and without prior notice. However, reasonable efforts will be made to inform the Customer of any significant changes through a clearly visible notice on the Website.
It is the Customer’s responsibility to review the terms and conditions regularly to ensure continued agreement. The Customer is encouraged to review them each time they access the Website. Continued use of the Website constitutes unconditional and irrevocable acceptance of these terms, the related rules and regulations, the privacy policy, and any updates. Any bets submitted (but not yet accepted, recorded, or settled) before changes take effect will remain subject to the existing terms and rules.
These terms and conditions, rules and regulations, and privacy policy are drafted in English. In the case of any translation, the English version shall prevail over any other language version.

Customer Representations

By accepting these terms and conditions, the Customer confirms, without limitation or reservation, that they are at least 18 years old or of legal age in their jurisdiction (whichever is higher) and have the mental capacity to accept responsibility for their actions and be bound by these terms. The Company reserves the right to cancel any transactions involving minors at any time.
Any Customer wishing to place a bet with the Company should be aware that certain laws in their country of residence or the location from which they place bets may prohibit online betting or gaming (“gambling”). The Customer represents and warrants that they will not access or register on the Website:
a) from any jurisdiction where gambling is illegal;
b) if they are a citizen of a country that prohibits its citizens from participating in gambling, regardless of their current location; or
c) if they are a citizen or resident of any of the following Prohibited Jurisdictions: Hong Kong SAR (PRC), France, the United States of America, Switzerland, Singapore, Taiwan, and the Republic of the Philippines.
The Customer further acknowledges and agrees that:
a) It is solely their responsibility to ensure compliance with applicable local and national laws before registering with the Company and/or placing any bets. They are encouraged to seek independent legal advice to confirm that their participation does not violate any laws. The Company shall not be held liable for any breach of such laws by the Customer.
b) The Company operates its services from a jurisdiction in which it is legally licensed and regulated, and takes reasonable steps to avoid conducting business with Customers from Prohibited Jurisdictions.
Without limiting the above, any individual or legal entity that is residing in, located in, incorporated in, conducting business in, or targeting the markets of Prohibited Jurisdictions is not permitted to use the Company’s services. The Customer therefore represents that:
a) They are not residing in, located in, incorporated in, doing business in, or targeting markets within any Prohibited Jurisdiction; and
b) They will not place any bets from a Prohibited Jurisdiction.
The Customer acknowledges that the use of the Website is at their own risk and understands that they may incur financial losses as a result of placing bets. The Customer accepts full responsibility for any such losses.
The Customer represents that they will not claim to be an agent or affiliate of the Company without prior written approval, and will not promote, advertise, or market the Company or its services without written consent.
The Customer agrees not to attempt to hack, attack, modify, or introduce malicious software to the Website. They shall not reverse engineer, decompile, copy, modify, distribute, or misuse any part of the Website or its content, disclose account information to third parties, breach these terms, or engage in any fraudulent or deceptive behavior. If such conduct is suspected, the Company may suspend or terminate the Customer’s account, conduct investigations, and forfeit any funds held in the account.
The Customer agrees to notify the Company as soon as reasonably possible of any errors in payments or account information so the matter can be addressed in accordance with the applicable terms.
The Customer shall not allow any third party, including minors, to use their account, access the Company’s services, or collect winnings on their behalf.
The Customer is responsible for reporting any winnings to the relevant authorities in jurisdictions where such reporting is legally required. The Company shall not be liable for the Customer’s failure to comply with tax or disclosure obligations.
The Customer agrees to fully indemnify and hold harmless the Company and its directors, officers, employees, agents, consultants, and suppliers against any claims, damages, losses, costs, or expenses (including legal fees) arising from any breach of these terms or misuse of the Website, including use by third parties accessing the account with the Customer’s credentials.

Account and Personal Information

Customers may only deposit funds using the payment methods approved and provided on the Website. Deposits and withdrawals must be made through the same authorised Payment Solution Companies (“Authorised Payment Solutions”), unless funds are deposited directly with the Company. These Authorised Payment Solutions may not claim to act on behalf of the Company without prior written consent, nor may they promote, advertise, or represent the Company or its services without the Company’s written approval.
To use the Company’s betting services, Customers must first register on the Website and successfully open an account, thereby becoming a Registered Customer.
Customers agree to provide accurate and complete personal information during registration and are responsible for keeping these details up to date on the Website, including their address, phone number, and banking/payment information where applicable. Providing false information is a violation of these terms and may result in immediate account closure and forfeiture of any remaining funds.
Upon request, Customers must submit documents required to verify their personal information. The Company may use any lawful methods it considers necessary to confirm the information provided in the online registration form. Once the form is successfully submitted and approved, the Customer will be recognised as a Registered Customer. The Company reserves the right to accept or reject any application at its sole discretion. Only Registered Customers may use the Company’s services and place bets within their account balance or betting limits.
Each Customer is permitted to hold only one account with the Company. If multiple accounts are detected, the Company may close them or merge them into a single account at its discretion. The Customer agrees that the Company may use reasonable methods to verify whether multiple accounts belong to the same individual.
Registered Customers will receive a username and password (“Account Access Information”) that must be kept strictly confidential. The Customer is fully responsible for any unauthorised use of their login details. If the Customer suspects any security breach, they must notify the Company immediately, and new login credentials may be issued. Any transactions made using the correct login details will be considered valid.
If a Customer believes their account is being used improperly, they must inform the Company as soon as possible so the account can be suspended. The Company will not be liable for any reasonable delay in doing so. Bets or transactions will only be deemed void after the Company has been notified and the account has been suspended, not before.
The Company may require Customers to change their password periodically or may suspend accounts if there are security concerns. The Company may also update a Customer’s access details by providing prior notice, at its sole discretion.
To protect customer funds and maintain security, the Company may conduct random security checks. The Customer agrees to provide any additional information or documents necessary to verify their identity during such checks.
Customers should review their account balance each time they log in. Any discrepancies must be reported promptly, along with a record of recent transactions. If no report is made within thirty (30) days after the end of a given month, the Customer waives any claim regarding such discrepancies and accepts the account balance as accurate.
The Company reserves the right to suspend or close a Customer’s account and either return or withhold the remaining balance at its reasonable discretion, without further explanation. However, any valid, properly placed outstanding bets will still be honoured.
Customers may withdraw funds from their account once the balance has been verified by the Company and in accordance with any withdrawal guidelines published on the Website.
Customers may close their account at any time by submitting a written request using the contact details in the Website’s “Contact Us” section. Once this request is made, the Customer must stop using the Website. The account will only be considered cancelled once the Company has confirmed it, and the Customer remains responsible for any activity until that confirmation is given.
Customers are responsible for keeping their account active by logging in and using the Company’s services at least once every twelve (12) months. If an account remains inactive for twelve consecutive months or more, the Company may close the account and the Customer agrees to forfeit any remaining balance and related claims.
The Company may immediately suspend or terminate an account if the Customer breaches any part of these terms. In the case of a serious breach, as determined solely by the Company, the Company may retain any remaining funds as security for outstanding obligations or liabilities resulting from the breach.

Betting

The Company will only accept bets made online through the Website by registered customers.
A bet is considered placed only when it is submitted by the Customer through the Website, and it is deemed to originate from the location associated with the Customer’s recorded IP address. The bet is considered accepted only once the Company’s gaming server, located in its operating jurisdiction, has approved and recorded it. The Company will notify the Customer via the Website once the bet has been successfully accepted and logged. A bet is considered completed when it has been accepted, recorded, and the Customer has been notified accordingly. All deposits must be wagered. Any deposit made without claiming a bonus must be rolled over once before a withdrawal can be requested.
Once a Customer successfully places a bet on the Website, an electronic confirmation will be issued, serving as proof that the bet has been accepted and recorded by the Company.
Any bet that is not fully transmitted, including cases where the transmission is disrupted due to technical issues, will be deemed void.
Customers cannot cancel or modify any bet once it has been placed, accepted, and recorded by the Company. The Company is not obliged to cancel any validly placed bet. If a Customer attempts to cancel a bet before receiving confirmation, they should check their bet list (accessible in the Website’s user menu) to verify whether the bet was placed. In the event of a dispute regarding a bet, the Customer must notify the Company before the bet is finalized or before the related event takes place. The Company will review and resolve such disputes in a reasonable manner and at its sole discretion.
All electronic transactions are recorded by the Company for both its protection and that of its Customers. If a dispute cannot be resolved by management, these records will serve as the primary evidence. Both the Customer and the Company agree that these records are accurate and will be used as the final reference in resolving disputes.
The Company reserves the right, at any time and without prior notice, to suspend or restrict betting in any market at its sole discretion. Any attempted bets during such suspension will be rejected.
The Company, at its sole and absolute discretion, may refuse any bet (in whole or in part), or suspend or close a Customer’s account at any time without providing a reason, if it reasonably believes that continued account use could result in harm or loss to either the Customer or the Company; during an investigation of a suspected breach of its policies; upon confirmation of any breach; or in the event a complaint has been made by the Customer.
The Company is not responsible for any failure of equipment or telecommunications systems that may prevent the proper placement, acceptance, recording, or notification of bets.
Under no circumstances shall the Company be held liable for any losses or damages, including those resulting from delays, interruptions, communication failures, misuse of the Website, or any errors or omissions in its content.
Bets will only be accepted up to the advertised deadline for each event. These deadlines are considered part of the terms agreed to by the Customer. If a bet is mistakenly accepted after the deadline, it will be declared void, and the Company reserves the right to cancel it.
Bets made using a credit or debit card will only be valid once full payment has been received by the Company or its authorised payment provider before any betting begins, subject to Clause 4. If payment is not received prior to betting, such bets will automatically be deemed void.
Customers must maintain a positive account balance exceeding the value of the intended bet. Otherwise, the bet will not be accepted.
All odds and prices shown on the Website may change but will be locked in once a bet is placed, accepted, and recorded. The Company reserves the right to amend odds, prices, or any related information at any time without prior notice. In the event of an error, the Company may void or reject affected bets or correct the mistake and will display a clear notice on the Website regarding such changes.
Maximum bet limits vary depending on the type of bet or event and may be changed at any time at the Company’s discretion without prior notice.
Mix Parlay (Sports)
The maximum payout for Mix Parlay bets is capped at RM30,000 per member.
Live Casino
The maximum daily payout per individual Customer in Live Casino games is limited to MYR300,000.

The Company Conduct and Limitation of Liability

Once the final outcome is confirmed, all winnings will be added to, or losses deducted from, the Customer’s account. The Company retains the right to determine the most appropriate and reliable source for the final results.
If any funds are mistakenly credited to or debited from a Customer’s account, the Customer must inform the Company immediately. Any amount credited in error will be considered invalid and must be returned. Such funds may not be used, and the Company may cancel any transactions or bets made with them. The Customer also agrees to reimburse the Company for any incorrectly credited funds that have already been withdrawn.
The Company shall not be liable for any typographical, technical, or human errors in displaying odds or handicaps. In the event of an error, the Company has the sole discretion to either correct it or declare any related bets void at any time.
Under no circumstances shall the Company be liable for any direct, indirect, or consequential loss or damage arising out of the use of the Website or its content. This includes, but is not limited to, losses resulting from errors, inaccuracies, system failures, delays, interruptions, communication issues, misuse of the Website, or any impact on business operations, profits, or information, even if the Company has been advised of the possibility of such damages.
The Company will not be held responsible for any failure to comply with these terms that is caused by events beyond its reasonable control.
The Company reserves the right to modify or discontinue the Website, or any part of it, at any time. Apart from a Customer’s rights to their deposited funds, the Company shall not be liable for any other consequences arising from such actions.

Use of the Website

Without limiting its right to pursue other remedies, the Company may, at its sole discretion, restrict a Customer’s access to the Website, suspend or terminate an account, void any bets and/or withhold or confiscate funds if it has reason to believe or suspect that the Customer has engaged in fraudulent activity, misconduct, or money laundering. Customers acknowledge that if their use of the Website violates any local or national laws relating to fraud or money laundering, any payments made by the Company may be forfeited or frozen. To the fullest extent permitted by law, the Company shall not be held liable for such withheld or forfeited payments, nor for providing any Customer-related information or documentation to relevant regulatory authorities when required to do so.
The Company reserves the right to void any bets placed by, and/or withhold payments due to, any individual, group of individuals, or legal entities acting together or as part of a syndicate with the intention of defrauding the Company.
Where permitted by law, the Company may void bets and withhold or forfeit funds in a Customer’s account if the Customer is found to have engaged in fraud or money laundering activities. The Customer agrees to indemnify the Company, including its directors, employees, shareholders, consultants, and advisors, for any losses or damages suffered as a result of actual or suspected fraud or money laundering. Such actions may also extend to any other Customers who are involved or reasonably believed to be involved in such misconduct. The Company’s discretion to void suspicious bets shall apply up until the stated deadline for bet acceptance. After that time, such discretion shall only apply if the Company reasonably believes the bet to be fraudulent, related to money laundering (as outlined in the “Use of the Website” section), or in breach of these terms and conditions.
For the purposes of these terms, “wrongdoings” and/or “fraud” shall include, but are not limited to, attempts to circumvent these terms, rules, and regulations, including the one-account-per-player requirement, betting or win limits, hacking, unauthorised use of account access details or third-party accounts, attempts to bypass security measures on the Website or the Company’s systems, the unlawful transfer of funds that are not rightfully owned, submission of false personal information, “chip dumping,” suspicious fund transfers related to betting activities, and any other actions or omissions that the Company reasonably considers to be fraudulent or improper.

General Rules and Specific Event Rules

For the purposes of the Online Casino, the following terms shall apply:

a) “Online Casino” refers to the Company’s internet-based gaming system available on the Website, including all related services and gaming activities offered under the Win2U platform. This includes, but is not limited to, online casino games, online poker rooms, progressive jackpot games, and any other applicable games. “Software” refers to the licensed software provided to the Company, including any programs, data files, or related content that may need to be downloaded, accessed, or otherwise used by the Customer through the Website in order to participate in the Online Casino.

b) The Company grants the Customer a personal, non-exclusive, and non-transferable right to use the Software for the purpose of participating in the Online Casino and other online games, subject to the following conditions:

i) The Customer is not permitted to:

Install or host the Software on any server or networked device, or make it available to others through any bulletin board, online service, remote access, or other network.
Sub-license, assign, rent, lease, loan, transfer, or copy the Software or the license to use it, except where expressly permitted by this agreement.
Translate, reverse engineer, decompile, disassemble, modify, adapt, or create derivative works from the Software or any portion of it.
Copy or reproduce any user documentation provided online or in electronic form.
Attempt to bypass, access without authorization, or interfere with the Company’s security systems, the Online Casino, or the Website by any means, including automated devices, or attempt to modify any part of the Software or its features.

ii) The Customer acknowledges that the Software is not owned by them. It is the exclusive property of the licensor, Playtech Software Limited (“Software Provider”), and is protected by international copyright laws. This agreement grants only a license to use the Software and does not transfer any intellectual property rights to the Customer.

iii) The Software is provided “as is” without any express or implied warranties, including, but not limited to, warranties of merchantability, satisfactory quality, or fitness for a particular purpose. The Company does not guarantee that the Software will meet all Customer requirements.

iv) The Company does not guarantee that the Software will be free from infringement, errors, interruptions, or defects, nor does it warrant that the Software or its servers will be free from viruses. In the event of any communication or system errors affecting account settlement or other Software-related functions, neither the Company nor the Software Provider will be responsible for any resulting costs, damages, losses, or claims. The Company also reserves the right to remove affected games and take appropriate corrective action.

v) The Customer acknowledges that the Company has no control over how the Software is used. Any use of the Software is entirely at the Customer’s own risk, and the Company shall not be held liable for any direct, indirect, incidental, or consequential losses, except in cases of personal injury or death resulting from the Company’s negligence.

vi) The Software may contain confidential and proprietary information belonging to the Company and/or the Software Provider. The Customer agrees not to use or disclose such information except as permitted under this agreement.

c) The Customer confirms that they will read, understand, and accept the End-User License Agreement (EULA) related to the Software before using it, and agrees to be bound by all current and future amendments or updates to the EULA.

d) The Customer agrees to make full payment of all amounts due to the Company or any third party in connection with the use of the Online Casino, and agrees not to initiate chargebacks or reverse any payments made. If such actions occur, the Customer agrees to reimburse the Company for all unpaid amounts and any collection-related expenses.

e) In the event of a dispute regarding any wager or winnings, the Company’s decision shall be final and binding.

f) The Company reserves the right to withhold any winnings or payouts until the Customer’s identity has been verified to its satisfaction. This may include a requirement to provide notarized or legally certified identification, in accordance with applicable local laws.

g) If the Company suspects any fraudulent activity or if any payments are subject to chargebacks, it reserves the right to withhold payouts and recover any outstanding sums owed. In live games, if card counting or similar activity is suspected, the Company may withhold any withdrawal amount exceeding the Customer’s original deposit.

h) For progressive jackpot wins, payments are first made by the Software Provider to the Company. Once received, the Company will make reasonable efforts to pay the Customer within 14 days of the following calendar month, subject to verification procedures. The Customer acknowledges that delays may occur if the Software Provider does not remit payment promptly. The maximum total payout for progressive jackpots is capped at RM300,000, regardless of the number of games or wins involved. No interest will accrue on unpaid balances. The Customer may request a special withdrawal above this limit through customer support; however, approval is at the Company’s discretion and may be subject to a deduction to cover administrative and transaction costs. The Company also reserves the right to determine the most appropriate method of payment and may publicize the Customer’s jackpot win, provided reasonable measures are taken to protect the Customer’s identity and privacy.

i) The Company reserves the right to withhold, cancel, reverse, or adjust any winnings, payouts, or policies if it determines that the Customer has abused or attempted to abuse bonuses, promotions, or any specific rules related to existing or new games.

Terms & Conditions